Any Questions
FAQs
How do I manage the time difference?
South African staff typically start early, offering 3-4 hours of overlap with Australian business hours for meetings. Assign tasks in your afternoon, and by the next morning, you’ll have completed work in your inbox. This flexibility also enables continuous client support.
How do I ensure my virtual staff are productive?
Daily meetings, clear communication, and KPIs ensure productivity. We recommend end-of-day emails summarising:
- Tasks completed
- Support/resources needed
- Current deadlines
- Availability for additional work
What roles can you fill?
We offer staff for any remote role, including Marketing, Copywriting, Online Course Creation, Accounting, Executive Assistance, Customer Service, Telemarketing, and more.
You can also read “100 Tasks to Outsource to your South African Staff” for more information.
How do I work with you?
Our process includes:
- A Strategy Session
A focused session to outline your business goals and create a tailored strategy.
- Full Client Plan
A detailed plan with actionable steps and milestones to ensure your success.
- Client Service Guide
A guide to provide clarity on all aspects of our services including training programs and support.
- Fully Trained Staff Member
We provide a fully trained staff member who is proficient in their role and understands your core values and principles.
- Ongoing Support
Ongoing support for both you and your new staff member to ensure continuous improvement and alignment with your business objectives.
Do South Africans speak English?
Yes, English is widely spoken and taught in schools, following the British educational system. South Africans, especially those of Dutch and British descent, are fluent in English, with many people proficient in multiple languages.
What is your selection process?
100-10-3-1 rule guarantees top-tier candidates. From 100 applicants, we filter down to the top 10, interview them, and present you with the final 3 candidates, from which you select the best fit.
What is the time difference between Australia and South Africa?
Didn’t find a response to your question? Feel free to add any questions or concerns here.