Business: IT Consultancy
Location: Perth, Western Australia
Challenge: Liam’s clients needed IT support around the clock, but hiring locally for night shifts was too expensive. He needed a reliable team that could cover multiple time zones.
Solution: Liam outsourced his IT support to a South African team, where the time zone allowed for excellent overlap with his local operations. The team provided 24/7 coverage, ensuring clients always had the help they needed.
Result: Customer satisfaction rates increased by 30%, and Liam was able to offer round-the-clock support without significantly increasing payroll costs. His business expanded into new regions, growing by 40%.
Testimonial: “Outsourcing to South Africa has been one of the best decisions I’ve made. The team is professional, highly skilled, and has enabled us to offer 24/7 support without breaking the bank.”