Business: E-commerce Store
Location: Sydney, New South Wales
Challenge: Jane’s online store was expanding rapidly, but managing customer queries and complaints was overwhelming her small team. She needed reliable, English-speaking support staff to maintain customer satisfaction.
Solution: Jane outsourced her customer service to a team in South Africa, where she found highly motivated, well-spoken professionals ready to handle customer queries around the clock.
Result: Customer satisfaction improved by 25%, and her time was freed up to focus on product development, which led to a 40% increase in sales.
Testimonial: “The South African team has been amazing. They’re professional, handle every customer with care, and saved me countless hours. My business is now thriving thanks to their support.”